Last Updated: January 2025. Before reading this privacy policy, please also read our Terms and Conditions, as both documents are effective together. By creating an account or using services on jayabaji bd, you are considered to have agreed to this policy.
1 Introduction
jayabaji bd operates an online gaming and sports betting platform for users in Bangladesh. We recognise that your personal information is a sensitive matter and take the utmost care in how it is stored and used.
This privacy policy ("Policy") applies to the jayabaji bd website https://jayabaji-bd.cam ("Platform") and its associated mobile applications. This policy has been prepared under the corporate structure described in our About Us section.
This policy applies to all registered members, visitors browsing the platform, and anyone who contacts us via live chat or email.
2 Information Collection — What We Need to Know
jayabaji bd collects only the information necessary for the proper operation of the service. Requesting excessive or unnecessary information is against our policy.
2.1 Information Collected at Registration
- Full name (as per national ID card or passport)
- Date of birth (for age verification — only members aged 21+ may open an account)
- Mobile number
- Email address
- District or division of residence
- Username and password created by the user
2.2 Information Collected for Identity Verification (KYC)
For withdrawals above a certain amount, or as required by applicable regulations, we may request the following information:
- Scan copy of National ID (NID) or passport
- Selfie photo (face must be clearly visible)
- Proof of bank account or mobile financial service (bKash, Nagad, Rocket, Upay) number
2.3 Transaction Information
A record of every deposit, withdrawal, and betting activity is collected automatically. These records include the date, amount, method, and details of the related game or market.
2.4 Technical and Usage Information
- IP address
- Browser and operating system type
- Time spent on the platform and pages visited
- Device identifier (for the mobile app)
- Information collected through cookies and similar tracking technologies
3 Use of Information
jayabaji bd uses collected information only for the purposes described below. Any unauthorised or irrelevant use of information is a clear violation of this policy.
- Creating, managing, and securing accounts.
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer.
- Verifying account age (21+) and confirming identity.
- Ensuring responsible gaming in accordance with applicable regulations.
- Preventing fraud and unauthorised use of accounts.
- Providing customer support via 24/7 live chat and email.
- Managing bonuses, promotions, and VIP rewards.
- Improving platform performance and user experience.
- Informing you about relevant offers and new features, with your consent.
jayabaji bd never sells your information to third-party marketers or data brokers.
4 Information Storage and Security
jayabaji bd has adopted industry-standard technical measures to keep your information secure.
4.1 Encryption and Technical Protection
Every connection to the platform is secured with SSL encryption. Transaction-related data is stored using AES-256 encryption. Passwords are never stored directly — only encrypted hashes are kept.
4.2 Access Controls
Your personal information can only be accessed by specific authorised staff, each of whom operates under a strict confidentiality agreement.
4.3 Retention Period
Data for active accounts is retained until the account is closed. Even after closure, transaction and identity-related data may be kept for a defined period as required by applicable regulations.
5 Cookies Policy
jayabaji bd's website uses cookies and similar technologies to make your experience on the platform smooth and convenient.
5.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, remember language preferences, and ensure security. Without these, the platform cannot function properly.
- Functional Cookies: Save your preferences and settings so you do not have to reconfigure them each time you log in.
- Analytics Cookies: Collect anonymous statistics to help us understand which pages are used most and where improvements are needed.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may affect login and security functions.
6 Third Parties and Data Sharing
jayabaji bd shares limited information with service partners in specific situations. Such sharing always follows the rules described below.
6.1 Service Partners
- Payment Processors: bKash, Nagad, Rocket, Upay, and banks receive the necessary transaction data to complete deposits and withdrawals.
- Game Providers: Studios such as Pragmatic Play, Evolution, PG Soft, and JILI receive minimal session data required to operate games.
- Identity Verifiers: Authorised verification agencies for the KYC process.
6.2 Legal Requirements
We are obliged to provide information as required by lawful orders from competent authorities or under applicable national regulations. In such cases, we provide only what has been requested.
Please note: jayabaji bd does not share your information with any advertising networks, data brokers, or unrelated third parties.
7 Your Rights
As a member of jayabaji bd, you have clear rights over your own information. To exercise these rights, please contact our support team.
7.1 Access and Correction
You may request to view the information stored in your account at any time. If any information is incorrect or outdated, you may request a correction.
7.2 Deletion Request
After closing your account, you may request that your personal information be deleted. However, information that must be retained for a specific period due to legal obligations may not be possible to delete.
7.3 Opting Out of Marketing Communications
You may stop promotional communications at any time via your account settings or the unsubscribe link in any email. Essential service-related messages will still be sent.
7.4 Filing a Complaint
If you have any concerns about data protection, please inform our support team directly. We aim to respond within 7 business days.
8 Protection of Minors
jayabaji bd strictly does not allow anyone under the age of 21 to use the platform. Age verification is mandatory at registration and is repeated during the KYC process.
If we suspect that a minor's information has been collected inadvertently, that account is closed immediately and the related information is deleted. To learn more about our measures to ensure responsible gaming, please read our Responsible Gaming Guidelines.
9 Policy Changes
jayabaji bd may update this privacy policy to keep pace with service improvements or changes in regulations. The date of each update will be noted at the top of this page as "Last Updated".
For significant changes, registered members will be notified in advance by email or platform notification. Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.
10 Contact Us
If you have any questions about this privacy policy, requests to correct information, or complaints, please contact our support team. Our team is available 24 hours a day, seven days a week in both Bangla and English.
- Live Chat: Log in to the platform and click the chat icon — you will typically receive a response within a few minutes.
- Email: [email protected] — we aim to reply within 7 business days.
For quick answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section, where account, payment, and bonus topics are covered in detail.